Terms and Conditions
Terms and Conditions

Home / Terms and Conditions

Privacy Policy Statement

Our Privacy Policy serves three key purposes: (a) to define our policies and practices concerning personal data; (b) to inform you about the types of personal data we hold; and (c) to apprise you of the primary reasons for which we use the personal data in our possession.

Our Commitment

At Trivova travel and tourism, safeguarding the privacy, confidentiality, and security of the personal data we retain is of utmost importance to us. We also ensure that our employees, agents, contractors, and providers uphold the same commitment. Furthermore, we collect, store, and process personal data solely for the purposes that we have disclosed to you or to which you have provided your consent.

Collection of Personal Data

We collect, store, use, and process your personal data to provide tours, travel services, and related products and services, as well as for any other purposes you have agreed to. These purposes may include, but are not limited to, processing your application form, confirming your tour bookings, responding to your inquiries, arranging your tours, managing your account and payments, and facilitating your participation in our promotions or social media activities related to us.

The information we collect is determined by our operational needs and may include, but is not limited to, your name, address, telephone numbers, email address, nationality, gender, date of birth, details of your travel group, type of tour and dates, medical conditions, and dietary requirements. Some of this information is mandatory for us to provide our products or services effectively.

Use of Personal Data

We use your personal data exclusively to offer our products and services to you. This encompasses processing and confirming your bookings, addressing your inquiries, and coordinating your tours, including arrangements with our tour leaders, hotels, and other contractors and providers.

Third Parties and Direct Marketing

Rest assured that we will never disclose your personal data to third parties for direct marketing purposes. Regarding minors, we will not collect personal data without prior consent from a person with parental responsibility.

Retention of Personal Data

We are committed to retaining your personal data for no longer than necessary for the purposes for which we collected it. Legal and compliance reasons may require us to keep your data for an extended period.

Sensitive Personal Data

Any sensitive personal data, such as medical conditions, will be collected voluntarily. We will not disclose or transfer such data without explicit consent from the concerned individual or an appropriate person acting on their behalf.

Disclosure of Personal Data

We typically do not disclose or transfer personal data to third parties without your consent. However, we may disclose or transfer your data to our group or affiliated companies, agents, vendors, contractors, or third-party service providers who assist us in delivering products or services to you. Additionally, we may disclose your data to medical professionals, insurers, clinics/hospitals, or relevant government authorities to protect life, body, limb, property, or comply with legal requirements.

Security of Personal Data

Your personal data is securely stored, with restricted access granted only to personnel who require it for their roles. Third parties entrusted with personal data are also bound to implement appropriate security measures.

Access and Correction of Personal Data

You have the right to access your personal data, request its correction, and ascertain the data we hold about you. Should you have any such request, please contact: contact@trivova.com.

Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy Statement to notify you of any changes in the way we collect, store, handle, and process personal data.